Work
Product, technology, and the people in between.
My work spans commercial operations, supply chain, sales and service, and the customer experience. I’m drawn to opportunities where connecting teams and improving how work moves can strengthen business performance.
These projects bring together customer needs, reliable information, and practical changes in technology and process. The aim is to help people make better decisions and carry work through across organizational boundaries.
Selected projects
Making the full customer relationship visible.
Bringing acquired specialty businesses onto Salesforce, with a shared view of customer relationships, controlled data access, and workflows connecting sales to the wider business.
Led a global team of 12 supporting 500+ users across sales and service.
Connecting the customer experience to the work behind it.
A shared Salesforce foundation for more consistent customer interactions, clearer business visibility, and work that could move across organizational boundaries.
Shared sales visibility, digital onboarding, and structured workflows across business units.
Making a global business work together.
Four business lines brought into a unified global business unit, connecting commercial systems, reporting, and processes with financial performance.
10% operating-capital reduction; $1MM incremental margin.