Product / technology / organizational change
Understand the work. Make the change stick.
I combine commercial judgment and technical depth to shape product priorities and lead teams through change. My experience spans pricing and risk, production planning, and B2B customer platforms; work where better decisions and reliable execution matter together.
Selected work
A few places I’ve put it into practice.
Sysco
Making the full customer relationship visible.
Leading Salesforce rollout and ongoing product ownership for acquired businesses, connecting customer relationships, onboarding, and sales support across regions.
Team of 12 across the US, Canada, and Europe; support for 500+ sales and service users.
Phillips 66
Connecting the customer experience to the work behind it.
Replacing email-driven onboarding and document requests with digital workflows and customer self-service, helping customers become ready to transact sooner.
More consistent onboarding and direct access to orders, delivery documents, and invoices.
Phillips 66
Making a global business work together.
Helping three distinct businesses operate as Global Specialties, with consistent reporting and commercial planning that connected production constraints to customer commitments.
Contributed to a 10% operating-capital reduction; Canadian expansion supported $1MM incremental margin.
How I work
Start with how the work really happens.
I work with leaders and the people closest to the problem to understand what needs to change, make the tradeoffs clear, and turn that understanding into priorities the team can deliver. My role continues through adoption, improvement, and daily operations.
Writing
Questions worth staying with.
Your process diagram is a starting point.
What shadowing a field back office revealed before planning its move to headquarters.
Read the note →Customers experience the whole system.
Why digital onboarding required more than a customer portal at Phillips 66.
Read the note →Adoption starts before launch.
Lessons from owning rollout, adoption, improvements, and support across regions.
Read the note →Beyond the brief
Curiosity carries beyond work.
Travel, photography, diving, cars, and hands-on projects give me other ways to explore and learn.
Let’s talk about the work ahead.
I’m interested in roles where I can partner with leaders, bring teams together, and turn complex business problems into initiatives that improve performance and the customer experience.